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Client Comments 

After establishing the Outward Bound centre in Brunei, our Managing Director - Allan Riches - was asked by the newly appointed Director of Tourism to help develop nature and activity based tour products in Brunei, to train local staff and to help people establish businesses.

Many of these tours - including programmes to Temburong National Park, white water rafting, jungle treks, and mangrove safaris to see Proboscis Monkeys  - are now offered by numerous new and existing local businesses, including by Royal Brunei Airline's Golden Touch Holiday service.

However, IntrepidTours' approach to creative tour designs, our educational orientation, and use of internationally recognised safety and operational standards, still creates a quality travel experience that our guests acknowledge as unique.

 

Some recent feedback includes: 

Kirsty McLean - Brunei  (Temburong NP day tour)

Hi Allan, was meaning to email you to say we all thoroughly enjoyed it. Was a fantastic day in every way. Mum and Dad loved it. Will be in touch again when we have more overseas visitors.

James Peters - UK (Ulu Temburong NP day tour)

Just came across your mail in a neglected folder; it brought back happy memories of one of 2011's highlights for us.

Getting to the top and across the treetop walk was a great achievement for Mike and he was so proud of the spontaneous applause from the group.

Many thanks to all at Intrepid for the excellent professional and personal service, from start to finish.

Best wishes for 2012!

James Peters

 

Lynne & Arthur Dewer - UK (Four nights at Empire Hotel and our local tours.)

Hi Allan,
 
We are now safely back home but just wanted to say how much we enjoyed our stay at The Empire and our two tours with July. He really was an excellent guide and made it all so interesting and enjoyable. We were also very impressed by the punctuality of both members of your staff that we came into contact with. It makes such a difference when people turn up on time.
 
Many thanks for organising everything for us. If we think of doing something similar in the future, I'll be in touch.

With best wishes
Lynne

 

Bill & Trish Frith - New Zealand (Temburong overnight tour, staying at the Longhouse, with River Safari)

Hello Allan,
Just want to say thanks for the great trip we had into the rainforest on new year's day. The arrangements all ran smoothly.

The guides and boat operators were all very helpful and the mid day lunch was great.

We enjoyed seeing the things you showed us and the interesting chat we had as we drove out to The Empire.

We think Brunei is a great place to visit and hope to get back some time.

 

Ute Schock (Germany) -  cruise ship passenger (MV AIDA CARA) on day stop in Brunei

Hi Allan,
 
Our journey and the cruise is now finished and we are back from Bangkok since a few day's.
 
Our tour in Brunei was grandiose. It was all perfect organized by you. You was a very excellent guide. I and my party are very happy about the tour. We can you absolute recommend.
 
Many thanks for the good service.
 
Lovely greetings from Germany
 
Ute

 

Heidi Enrado  (USA - 3 days in Brunei)

"Hello Allan,

 
Am back from my six week holiday and just wanted to say thank you for the wonderful tours in Brunei.  The Cultural Tour was especially insightful.  If I come across anyone who plans on going to Brunei I will certainly recommend you and your tour company."


Helen Yeo  (Australia - 6 day programme - Brunei and Sabah)

"Well we are back home - and back to the old routine already.

However we have had a fantastic experience in Brunei/Borneo and will never
forget it!! Your personalised tours were a great way to find out all about
the people and their culture. 

Tales of the Polo Club and the Empire Hotel feature high on our list of
stories and photos, perhaps not quite so much the trip to the Island (!!),
although it was certainly interesting from the point of view of mangroves
etc. The photos of dripping wet people are a story themselves to be told.
We thoroughly enjoyed the cultural tour with Pg Yusri around Bandar - he
had lots of knowledge and explained everything well. The Jungle trip was
probably the highlight of our stay. We did the canopy walk at both sunset and dawn and were in awe of the sight. Also lucky enough to see Gibbon on the move and some birds. The three staff we had in the jungle looked after us really well. We certainly would never go hungry, and always knew what to expect next.

The day Ian and I spent in Sandakan was great too. Jair was very helpful
and again seemed to have lots of local knowledge. The Orangutans were
amazing and we really enjoyed the Agnes Keith house - Land Below the Wind
will be my Easter reading!! The war memorial was a real eye-opener and I
found it quite moving.

All in all we must thank you for the great tours you had organised - it is
hard to imagine that we could have a guide for such a small group, but it
was a great way to find out all about the country and its people. It is
probably the only overseas place I have visited where I feel that I gained a
true understanding of the life and the history there.

Thank you for everything."

 

Heidi Quine  (Australia - Half day Brunei stopover):

"Just wanted to say I had an absolutely brilliant time on the Mangrove Safari. Joey was a wonderful, friendly guide and the animal spotting skills of the driver were nothing short of remarkable to say the least!!

My expectations and hopes were exceeded entirely. I was excited about getting up close to some wild primates and was ecstatic as I saw crab eating macaques and countless Proboscis monkeys. The highlight was watching a Proboscis troupe launch through the canopy (there was an ominous cracking sound as one of the big males leaped past). We even managed to spot a tiny baby, couldn't have been more than a few weeks old.

The bonus of being able to have morning tea in the water village was a welcomed surprise and a once in a life time opportunity. It helped me better understand the life of a Brunei local."

 

Lindsay & Joan McKnight  (New Zealand - 4 day Brunei stopover programme):

"Just a note to thank you & your team  for the great tour you gave us in Brunei a couple of weeks ago. We arrived home safely with great memories of your informative great value for money tour.
 
We hope to be able to return to take another intrepid Tour & will certainly be telling our friends and family about your company.
All the best. Hope to visit again one day."
 

Jerome Herrero  (France - a Brunei and Sabah programme):  

"Allan, I just came back to France. I want to thank you for your warm welcome & your big help in Brunei. I was very happy to visit the water village in Bandar Seri Begawan and Ulu Temburong National Park. Most of all, I appreciated very much the kindness of all your staff in BSB & in the National Park. The (Intrepid Guest-house) bunkroom in Bangar was very comfortable .... So I went to Lawas by (Intrepid's) car. Then I took a bus from Lawas to Kota Kinabalu. I climbed successfully Mount Kinabalu at Low's Peak (4095 m).

The canopy walkway in Ulu Temburong National Park is really impressive & breathtaking. ....  One day I will visit again Brunei & all its marvelous places. It was very nice to meet you & I am very thankful for all."
 

 

Melanie Moses  (Australia - a three day stopover programme in Brunei):

"Stefano and I wanted to thank you for the fabulous tour of Brunei.
You were correct, you guys certainly do not skimp on service quality.
The trip was so eventful, the people friendly and everything very well organised.

I will recommend your agency to everyone."


Robin and Rhonda Boyle  (Australia - a 15 day tailor-made programme in Brunei and Sabah):

"We did have a wonderful two weeks, one of the best holidays we have ever had. Being personalised, it meant we hardly wasted any time (getting transport, finding accommodation, going to banks, etc) and we feel we had three weeks holiday in two. (We felt a bit flat in Singapore, but managed to fill in the 24 hours to when we flew out.)"
 

Nathan Cook  (Australia - leading a group of 8 UK friends on a 2 week Borneo trip - 3 days in Brunei):

"Allan, now that we are all safely ensconced back in our real worlds I would just like to say a big Thank You on behalf of all of us who visited Brunei recently. With the conclusion of the trip last Sunday came much reflection and we all agreed that Brunei was an unexpected highlight of a truly wonderful two weeks. I have no doubt that this was in large part to your enthusiasm for Brunei, its way of life and your ability to share that with us."

Mr & Mrs Butterworth  (UK - Ulu Temburong National Park - day tour):
"The lunch was better than the meals we've experienced so far at Empire Hotel. And the staff were great. An excellent day"

Michael Booley (UK - Ulu Temburong National Park - Overnight Tour):

"The tour was fantastic! We both really enjoyed it............ We saw both the sunset and rise from the walkway and were extremely lucky to witness a flying fox/squirrel launch itself into flight just a few feet from us on the top walkway. Amazing!

Overall this was a fantastic experience for us both. Thank you. "

 

Terry & Bev O'Connell (Australia - 4 weeks in NW Borneo):

"We wish to convey our thanks to Intrepid and all the people involved in our tour. The tour was exceptionally informative and extremely enjoyable."


Al Ronberg   (New Zealand - a tailor made independent travel programme in Brunei and Sabah):

“My wife and I recently traveled through Borneo and Allan from Intrepid was an absolute asset when it came to planning everything! We had an elaborate timetable with lots of different requests, and none of this was a problem. I would not hesitate to recommend Allan and his team for any trips you may have planned in the Borneo region!”
 

Josh & Erin Morris   (Australia - 4 day Brunei programme):
"... just getting back into everyday life and work has been so hard after our great time in Brunei. Thank you for all you did, and for all your team there. We had such a great time and really enjoyed being able to experience something completely different. I'm glad you had suggested to do the tour thing because it was definitely the side of Brunei that we will remember the most about. In the future it would be great to come back sometime and do the Sarawak and Sabah thing as well.

We had a great meal on the night whilst up in the National Park, where
we sat and ate traditional style (on the floor with our hands) and this
was a great experience that I think others should experience too."

 

Pam Connor   (Australia - participant on our 14 day Brunei & Sabah package): 
"After reading through the proposed itinerary, I was highly exhilarated and made the life changing decision to go. The competence and efficiency of the network involved with the execution of the tour was excellent.
All guides and hosts were proficient and charming.

The diverse contrasts of cultural traditions was educating and enriching as we explored the countryside and jungle environs. It truly was an expedition of electrifying experiences. I found myself intoxicated by the superb beauty I was constantly surrounded by.

From opulence, wealth and luxury that was graciously shared, to the welcoming, hospitable reception of the humble, modest and unassuming. The feelings of compassion that were evoked for humanity was almost overwhelming.

The quest was much more than an earthly experience, it was a soul soothing odyssey, a voyage into the depths of my existence that challenged not only my physical systems but my beliefs & values.

What I gained from this adventure is paramount and would recommend it to anyone. Thank you to everyone involved."
 

Peter Blatch OAM   (Scouts Australia -  National Commissioner, Adult Training and Development. Four day - tailor made - Brunei to Kota Kinabalu tour): 

"Just a note to express our sincere thanks for the great trip you arranged for us (15 Scout leaders). You really gave us some great experiences in four days. For a diverse age group - sixteen to mid sixties - you planned some great activities and we were exposed to many more.

Your attention to detail and the insights of the guides  you arranged were terrific and much appreciated. There were so many highlights.  Overall we really had a terrific time. We received value for our money and loved the variety your tour offered."


Elias Arochukwu  (Brunei Shell Petroleum - Team Building training day in Temburong):

"We had a great day yesterday and every member of the team enjoyed every bit of the programme. We were very delighted with the level of professionalism and service rendered by your staff and company and we indicated that much to your staff on the ground yesterday. 

Please, on behalf of my team, we are grateful for all the efforts that went into the planning and the excellent delivery. Well done." 


Simon Turner  (Brunei - 3d/2n Ulu Temburong National Park tour for his family):

"I just wanted to say thank you for such a great trip to Temburong. I also wanted to let you know that Ken and Enya were both absolutely fantastic as guides. They were both friendly and helpful to us throughout the trip and know a lot about the area and wildlife. The food that Ken prepared was delicious; he even bought some Durian from Enya's father's farm for us to try! I would wholeheartedly recommend Ken and Enya for any future trips."


Girls Brigade   (Brunei - youth development programme in Temburong): 

"The customised outdoor camp was brilliant! Our members were exposed to a rich knowledge of our rainforest and its values - a heritage we often take for granted or forgotten. The activities challenged our members on their strengths and weaknesses and towards a self-discovering path and acquiring skills which can enhance their youthful lives.

Allan has an excellent team on board and they are informative, responsible and accommodating."
 

Leo Maekiaho  (Malaysia - two days, culture and wildlife, in Brunei): 

"Just to tell you, we had a fantastic stay in Brunei. The visit to the Polo Club was the highlight. Your guide was very good and to enjoy the amenities of the Polo Club was an experience. I will recommend this to my friends."

 
Marileen and Alex Loopik   (Brunei - 2d/1n Ulu Temburong Nat Park): 

"A quick note to let you know we just returned from a very nice trip to Temburong with your company and enjoyed every moment.

We like to specially say thank you to our guide Sanisah, as she really did a very good and professional job. She made us feel at home very easily, was a  cheerful companion and always very helpful to accommodate our wishes. She had everything well under control!

Sanisah and the staff also were very good with our children, they had a great time too. 

Thank you."

 

Elaine Philpott   (Australia - four days, culture and eco-tours, in Brunei):  "I wanted to say once again, how pleased I am to have found your service. I'm certain that our visit to Brunei would not have been half as good had we not had your staff to look after us so well. We had a great time in Brunei, and Luke really loved it all. It was a great experience for him. "

 

Ronnie Lim  (Singapore - fishing trip in Brunei): 

"I was much encouraged to find someone (yourself) who quickly understood what I needed, and soon put together a suitable program with just a few iterations. I had expected a lower level of service. 

The service, care and attention to detail provided by your company is nothing short of excellent. I have not come across such consistently good staff and associates in any other similar operation."


 

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Association of Travel Agents, Brunei (ATAB)
and the
Outdoor Recreation Industry Council of Australia
 

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